Online Public Grievance system
Not sure how effective this is. The Dept of Administrative reforms & public grievances(Govt of India) has an online public grievance lodging and monitoring system.
One can lodge grievances online pertaining to 16 depts/orgs ( Which include Railways,Telecom,Posts,PSU Banks,CBSE,PWD etc) and also view the action status later.
The questions that come to my mind are : Does it work ? Is the information held confidential ? Do they take action against govt officials who abuse their position ? Can we extend this to a impartial "consumer forum" for redressal ?
Wish I knew the answers.
Not sure how effective this is. The Dept of Administrative reforms & public grievances(Govt of India) has an online public grievance lodging and monitoring system.
One can lodge grievances online pertaining to 16 depts/orgs ( Which include Railways,Telecom,Posts,PSU Banks,CBSE,PWD etc) and also view the action status later.
The questions that come to my mind are : Does it work ? Is the information held confidential ? Do they take action against govt officials who abuse their position ? Can we extend this to a impartial "consumer forum" for redressal ?
Wish I knew the answers.
posted by Cogito at
Saturday, March 11, 2006
3 Comments:
This comment has been removed by a blog administrator.
By
தி. ரா. ச.(T.R.C.), at 12:00 PM
It is pity that Depts. like incometax,excise,customs,service,sales etc.,where citizens are treated badly and subject to haressment are not included. Probably because of revenue EARNING nature
By
தி. ரா. ச.(T.R.C.), at 12:07 PM
Might be included later..
By
Cogito, at 10:16 PM
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