Cerebral Shangrila

Saturday, March 11, 2006

Online Public Grievance system

Not sure how effective this is. The Dept of Administrative reforms & public grievances(Govt of India) has an online public grievance lodging and monitoring system.

One can lodge grievances online pertaining to 16 depts/orgs ( Which include Railways,Telecom,Posts,PSU Banks,CBSE,PWD etc) and also view the action status later.

The questions that come to my mind are : Does it work ? Is the information held confidential ? Do they take action against govt officials who abuse their position ? Can we extend this to a impartial "consumer forum" for redressal ?

Wish I knew the answers.


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